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» Technical Writing
Clarity is the key to creating tools that truly support your users. I specialize in writing documentation that clearly explains the basic functionality and finer points of business-to-business software applications. Working directly with my clients and their development staff, I have originated and reworked such documentation as:
• User guides
• Product tutorials
• Online support FAQs
• Knowledgebases
• Product tutorials
• Online support FAQs
• Knowledgebases
» Training Support Tools
Even the best trainers need tools to help them deliver information. From simple revisions and major overhauls to entirely new developments, I’ve worked on a variety of materials with the mission to simplify classroom interpretation. On many occasions, I’m also retained to assist in creating user documentation for the same products.
My work in this area includes:
• Instructor manuals
• Annotated documentation with trainer tips
• Advanced trainer guides for power users
• Annotated documentation with trainer tips
• Advanced trainer guides for power users
Shelly L. Ayers is an experienced communication professional specializing in the content development and presentation of technical, training, and marketing tools. Her communication consultancy, Catalpa Communications, thrives through close relationships with clients locally in metro Detroit, Michigan and across the country.
e-mail: sayersATcatalpacom.com
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